Store Policy

At The Luckee Brand, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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Services:

I) In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a $15 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

II) We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling's at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break these rules will cause a $25 fee added to your next appointment.

III) In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an unreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the salon.

IV) Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and/or if there was a fault on our side, to offer you a partial refund.

V) For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.

VI) Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

VII) As we are concerned with your and your children’s safety, we strictly prohibit unsupervised children in the salon. In emergency situations, please provide proper supervision for them in the form of an additional caretaker.

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Products: 

I) All product sales are final. As a concern for the safety of our staff, we will not accept returns of damaged or incorrect items. 

II) We are not responsible for any items damaged during transit but will happily replace anything not received in mint condition, as long as proof of damage has been reviewed by our team. 

III) Although no returns are accepted, we will offer an online credit to use towards products or services in the future.

III) If the product is out of stock or on backorder, you will be fully refunded, contacted, and notified once the product is back in stock. 

IV) All products have their ingredients listed, we are not responsible for any irritation or allergic reactions